Sync & Feed Health

Every connected supplier feed refreshes on a schedule. Each sync re-checks the supplier’s products, prices and stock and updates your catalog. This page explains where to watch your feeds and how to read what you see.

Where to check feed health

There are two places to see the state of your feeds:

• Dashboard. The Sync health panel on your dashboard lists every connected supplier with its last sync time, current status and next scheduled run — a quick at-a-glance overview.
• Suppliers catalog. The Suppliers page shows a Sync column for each connected supplier, with the same status plus a short “Last synced … · next run …” line beneath it.

Reading the sync status

Each feed shows one of these statuses:

Status	What it means
Syncing…	A sync is running right now.
Success	The last sync finished and everything imported cleanly.
Imported	The last sync finished, but some items are still being reviewed by the Malovex team before they go live.
Failed	The last sync couldn’t complete. Malovex keeps retrying on the feed’s normal schedule.
Never / —	The feed hasn’t run its first sync yet.

When a feed shows Imported, the catalog note may read “some items pending review” — those are products the Malovex team is still resolving behind the scenes before they go live. See Product Masters for how matching works.

If a feed fails

A Failed status usually means the supplier’s feed was temporarily unavailable, or the stored credentials need refreshing. Malovex retries automatically on the feed’s schedule, and the Malovex team is alerted to failures so we can help. If a feed stays failed — especially right after you’ve changed a supplier password or token — contact us so we can update the connection.

How often feeds refresh Starter and up

How frequently your feeds sync depends on your plan:

• Starter Starter — once a day
• Pro Pro — every 6 hours
• Enterprise Enterprise — every 15 minutes

A supplier’s own feed may refresh less often than your plan’s schedule (some suppliers only publish new data a few times a day), so Malovex won’t pull more frequently than the supplier actually updates. The next run time shown for each feed reflects the schedule that applies to you.

Need fresher data?

If daily or six-hourly updates aren’t fast enough for your business, upgrading your plan shortens the interval for every feed at once. See Plans & Add-ons.

Forcing an early sync

Feeds sync on their own schedule, so you don’t normally need to trigger one manually. If you’ve just changed something on the supplier’s side and need Malovex to pick it up right away, contact us — the Malovex team can run a sync for your connection on demand.